Need help?
The goal of SECURITYMDEIN.LU’s public mission is to help citizens and businesses improve their cyber-protection. Our Services & Tools page already proposes a large range of measures to enhance your protection and other useful initiatives. In case of persistent problems, find below a comprehensive list of public service helplines:
| Concern | Audience | Helpline |
|---|---|---|
| I have a question about security | Citizens, parents, youth | BEE SECURE Helpline: 8002 1234 (Lu-Ve: 9.00-17.00) |
| I have a question about security | Employees, Companies | CASES Helpline |
| Where can I find more documentation about security? | Citizens, parents, youth | BEE SECURE |
| Where can I find more documentation about security? | Employees, Companies | CASES Knowledgebase |
| Where can I find more documentation about security? | Freelancers, Tech-savvy people | CIRCL’s Digital First Aid Kit |
| I received a malicious or suspicious link | Employee, Company | CIRCL URLabuse |
| I want to prevent SPAM & Phishing | all | SPAMBEE |
| My PC is infected and I am looking for support | any | Check the Cybersecurity Ecosystem |
| I found illegal content on the Internet, what should I do? | Citizens, Users | Report via the BEE SECURE Stopline |
| I have a security incident in my company | Employees, Companies | CIRCL |
| I have a privacy issue | Citizens, Users | Notify or complain to the CNPD |
| I have a problem with my telecom provider | Citizens, Users | Contact the ILR mediation service (FR) |
| I have a different information security incident, which does not match any of the above categories. Whom can I contact? | All | Report it to CIRCL |